Return Policy for Alcohol Products

1. Overview

We hope you are satisfied with the alcohol products purchased from MCGINNIS JASON ROBERT LLC. If you have any issues or concerns with your purchase, please carefully review the following return policy.

2. Return Eligibility

  • 30-Day Return Window: You may return items within 30 days of receipt. Returns requested after this period will not be accepted.
  • Defective or Incorrect Items Only: We only accept returns for products that are defective or were shipped incorrectly. Please contact customer service within 48 hours of receiving the product and provide relevant photos and details.
  • Non-Returnable Items: As per legal regulations, we cannot accept returns for personal preference or other non-product issues.

3. Return Process

  • Contact Customer Service: Please contact our customer service team via email at [email protected] or call +1 (720) 767-0472. Provide your order number, product information, and reason for return.
  • Provide Evidence: Include photos of the product and a detailed explanation of the damage or error to facilitate the return request.
  • Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number. Please clearly mark this number on the return package.

4. Return Shipping Costs

  • Return Shipping: For eligible returns, we will cover the return shipping costs. Please use a reliable shipping service and retain tracking information.
  • Shipping Risk: The risk of damage or loss during the return process is the customer’s responsibility until we receive the returned item.

5. Refund Processing

  • Refund Notification: Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you of the approval or rejection of your refund.
  • Refund Processing: If approved, your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment within a certain number of days.

6. Late or Missing Refunds

  • Check Your Account: If you haven’t received a refund yet, first check your bank account again.
  • Contact Credit Card Company: Next, contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact Your Bank: Contact your bank as well, as there is often some processing time before a refund is posted.
  • Still No Refund: If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

7. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected] and send your item to: 12166 Metric Blvd, Austin, TX 78758 US.

8. Gifts

  • Marked as a Gift: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • Not Marked as a Gift: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.

9. Legal Compliance

This return policy complies with applicable laws and regulations, and may be adjusted as required by legal changes.

10. Contact Information

For any questions about the return policy or for assistance, please contact customer service:

11. Policy Changes

MCGINNIS JASON ROBERT LLC reserves the right to modify the return policy at any time. Please check our return policy periodically for the most current information.

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